At RB Makeovers and Scentara, we aim to provide exceptional services and products that meet your expectations. This Return and Refund Policy outlines the terms for returns, exchanges, and refunds for our services and Scentara products.
Shipping Policy
While we strive for timely deliveries, unforeseen delays may occur. We appreciate your patience and will communicate updates if necessary.
Processing Time:
Orders are processed within [1-3] business days after payment confirmation.
You will receive an email notification with your tracking details once your order is shipped.
Shipping Methods and Delivery Times:
We partner with reliable carriers to ensure timely delivery.
Estimated delivery times:
Domestic Orders: [3-7] business days.
International Orders: [7-14] business days.
Shipping Costs:
Shipping costs are calculated at checkout based on your location and order size.
Return and Refund Policy
1. Services (Makeovers and Skincare)
Due to the nature of our services, we do not offer refunds once a service has been rendered. However, if you are dissatisfied with your experience, please contact us within 48 hours, and we will address your concerns to ensure satisfaction.
2. Scentara Products (Scented Candles)
We strive to ensure the quality of our products. If you are not completely satisfied, our return and refund policy is as follows:
- Eligibility for Returns:
- Products must be unused, unopened, and in their original packaging.
- Returns must be initiated within 14 days of purchase.
- Non-Returnable Items:
- Used, damaged, or customized items are not eligible for return.
- Products purchased on clearance or as part of promotional bundles are non-refundable.
3. Process for Returns
- You can apply for refund under 7 days.
- Contact our customer support team at nsdarbmakeovers@gmail.com with your order details and reason for the return.
- Once approved, ship the item back to us at the address provided. Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
4. Refunds
- Upon receipt and inspection of the returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 6-8 business days to the original payment method.
5. Exchanges
- If you receive a defective or damaged item, contact us immediately. We will offer a replacement or refund after verifying the issue.
6. Cancellations
- For Services: Cancellations must be made at least 24 hours before the scheduled appointment. Late cancellations or no-shows may incur a fee.
- For Products: Orders can be canceled within 24 hours of placing them if they have not been shipped.
7. Contact Us
For questions or assistance with returns, refunds, or cancellations, reach out to us at:
- Email: nsdarbmakeovers@gmail.com
Thank you for choosing RB Makeovers and Scentara. We value your satisfaction and are here to help with any concerns.